Help for Guests

Help for Guests

FAQs

Managing Your Reservation

Where on Tybee should I stay?
Tybee Vacation Rentals provides the best service and vacation rentals in Georgia. We are staffed by local Vacation Planners and a full-service Operations team, who provide 24-hour support if an emergency arises during a guest stay.

SEARCHING FOR A PROPERTY

Our website offers many search features to help you find the perfect vacation rental. From the home page, you can start your initial search by choosing filters like arrival/departure date, preferred location, and/or occupancy preferences. After clicking the “search” button, you can further narrow your results by choosing filters such as oceanfront, pet-friendly, and/or private pool. After selecting your preferences, browse through the resulting list of available properties. Depending on the time of year, we offer flexible 2 to 3-night minimum stays in most of our properties. If you are looking for a shorter stay in the summer months, but don’t see open calendar dates on our website, be sure to contact a local Vacation Planner by phone at 855.582.2152 for assistance. They will inform you of open gap days that may be available for you to book. 

VIEW PHOTOS AND DESCRIPTIONS

From the search page click on the property photo or property name to view additional photos, read a detailed description, see property amenities, and view the availability calendar. 

RECEIVE A QUOTE OR BOOK ONLINE

Once you have selected the perfect vacation home, available within your desired date range, click the pink “Book Now” button. Once booked, you will have the choice to include optional travel insurance and view the total cost of your vacation rental, including taxes and fees. If you choose to opt out of the optional travel insurance, you must decline the insurance before reserving your stay. After reading through our Reservation Terms & Conditions, you can proceed to submit your reservation. available and save on fees from third-party sites.

Book your stay online at tybeevacationrentals.com,  or call our in-house, local Vacation Planners at 855.582.2152 seven (7) days a week during our listed operating hours to help guide you to the perfect vacation home. On occasion, our website may show little or no properties as available for your dates when there may actually be gaps in the calendar. Our Vacation Planners are available to answer questions and be of assistance.  
A non-refundable Service Fee is required for all reservations and is included in the total price. The amount of the service fee varies by property size. The non-refundable fee covers all administrative costs, credit card processing fees, 24-7 emergency assistance, after-hours lockout, emergency services and guest mobile application.

The Damage Waiver Fee is a nonrefundable Fee that relieves Guests of the cost for REPORTED unintentional and incidental damage to the Rental Property and its contents, not to exceed the amount of coverage purchased. The fee includes a range up to $1,500.00 of REPORTED unintentional damage. The Fee does not cover intentional damage, theft, unintentional and incidental damage exceeding the amount of coverage purchased or any damage or flea infestation caused by a pet, unauthorized pets, property damage, extensive cleaning required at check-out, smoking in non-smoking units, exceeding occupancy or parking limits, loss of future rents and any other mentioned charges/policies in the TVR Rental Agreement and Policies. Guest authorizes TVR to charge Guest's credit card in case of the above-listed exclusions. Guest will be notified of any damage/costs in writing. Guest assumes full responsibility for any items damaged due to misuse or negligence or action on guest`s part, except in the case of normal wear-and-tear REPORTED to TVR within 24 hours of check-in, and for any items found to be missing. Violating any condition of the terms of the TVR Rental Agreement voids the protection provided under the Damage Waiver Fee. TVR has ultimate claim administration authority.

Immediately after processing your reservation payment, you will receive a Reservation Confirmation via email, detailing your reservation. Within 24 hours of your reservation payment, you will receive a second email inviting you to review and electronically sign your Rental Agreement. You have three (3) days to sign your Rental Agreement and return it back to us. Reservations arriving within 15 days must sign their Rental Agreement within 24 hours. 
TVR offers guests a Guest Portal that gives them information pertaining to their stay. Click here for more information.
If you have booked through one of our Vacation Planners, your reservation is already confirmed.  If you have booked online, you will receive a confirmation email and your reservation confirmation is not finalized until one of our Guest Services agents had personally verified your information. 

Once the reservation has been confirmed, within 24 hours you will receive an email that will provide you with a link to your e-sign lease agreement and login information for your personalized TVR Guest Portal.  

Pet-Friendly Vacation Rentals

Bring the entire family! Tybee Vacation Rentals offers over 100 pet-friendly vacation rentals to select from. There is so much to do with your dog when visiting Tybee and Savannah. Both offer many dog-friendly activities and many restaurants with outdoor seating that are happy to have your furry friend join you. Tybee and Savannah have a sub-tropical climate. Make sure to keep your dog well-hydrated and cool with plenty of water and shade. The strong summer sun makes for very hot pavement, so providing shade is very important and morning and evening walks are best. Coming in the off-season? It is a beautiful time and the temperature is perfect to spend outside with your pet! Also, be sure to read the rules and tips below.  Above all else, please have a doggone good time!  

RULES AND TIPS:

Pay special attention to signage posted in your vacation home for "Dog Owners" which covers the following items in detail and is updated as necessary.

Leash Laws: Both Tybee and Savannah require all pets to be leashed when walking in public spaces - parks, squares, businesses, and residential areas.

Dogs are NOT allowed on the beaches of Tybee Island due to the wildlife. There is a hefty fine if your dog is caught on any beach on Tybee. We do have two dog parks; one for small dogs and one for large dogs. They are located at the intersection of Van Horne and Fort Streets, between the Police Station and River's End Campground and RV Park.

Barking dogs that disturb neighbors will receive a fine. There is a noise ordinance on Tybee and if reported you could face a minimum fine of $300. If you leave your pet for an extended period of time in your rental property, you must leave it in its' crate to keep it from damaging the property and/or barking.

Please pick up after your dog. Keeping the island clean is a plus for everyone.


Our Housekeeping Team cleans and disinfects all hard surfaces of our vacation homes. Including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches.

We use EPA-approved disinfectants that are effective against bacteria and viruses. Linens and towels are laundered offsite at our linen facility; soiled linens are treated as if they are contaminated. 
You will receive an email with instructions on how to access and sign your rental agreement. All reservation requests submitted must be finalized and confirmed with a signed rental agreement and required first payment by no later than 3 days following the date of the reservation request. An attempt to contact you will be made if this has not been completed. Requests that are not finalized and confirmed with a signed rental agreement and the first payment will be automatically canceled without further notice.
You can reserve a vacation home 12 months in advance. To make a reservation either book online or call one of our vacation planners at 912.786.5853.

Many travelers aren't aware that most online travel websites (like VRBO and Airbnb) charge a significant service fee to guests when they book on their websites.

Reserving your vacation rental home directly with a professional property manager like Tybee Vacation Rentals will save you a considerable amount of money, not to mention time. Our local Vacation Planners are here to help during the booking process and throughout your stay, plus our easy-to-use website features over 300 of the best Vacation Rental Properties in our area.

SAVE MONEY

Online Travel Sites (OTA), VRBO, Airbnb, HomeAway, and many others, can add 12%-20% in fees to your booking total. The best price can always be found by booking direct with a Tybee Vacation Rentals local Vacation Planner or on TybeeVacationRentals.com.

ONE-ON-ONE SERVICE

Tybee Vacation Rentals' local Vacation Planners have local knowledge and know the properties better than anyone and are available seven (7) days a week. Also, our user-friendly website makes it easy to narrow down the choices based upon your needs and wants.

ENJOY MORE OPTIONS

By booking direct you have easy access to all of our available properties because our properties do not show up on all travel sites. As the largest vacation rental manager in our destination that means when you are shopping on another website, you are missing out on hundreds of options offered entirely on TybeeVacationRentals.com!

ACCESS TO SPECIAL OFFERS AND MORE FLEXIBLE PAYMENT PLANS

Booking directly with Tybee Vacation Rentals means you have access to special offers, repeat guest savings, and in some cases more flexible payment arrangements that you would not be aware of if you book elsewhere. Check out our current online special offers, or contact one of our local Vacation Planners at 833.258.0474 for help finding the best deals!

SAFE AND SECURE

Thanks to the Internet, booking travel online is simple. The number of phony travel booking websites is growing because they’re so successful at scamming consumers. Book directly with Tybee Vacation Rentals to avoid online travel reservation scams.

PAYMENT POLICIES

What are your payment policies?

Payment terms vary by length of stay and how far in advance you are reserving. We accept Visa, MasterCard, Discover, and Amex*. You may also pay by Personal Check (US Only) as long as received at least 30 days before arrival. Reservations made within 30 days of arrival require full payment at the time of booking.

Payment Policy:

At Time Of Booking: 15% + Trip Insurance (Optional)

60 Days Prior To Arrival: 35%

30 Days Prior To Arrival: Remaining Balance


*Credit card transactions will appear as Vacation Rental Pros Property Management LLC, on your credit card statement.

Cancellations & Transfers

What is your cancellation policy?
  • 30 Days or More Before Check-in: If we are notified of your intent to cancel 30 days or more before your check-in date, you will receive a refund minus our service fee, travel insurance, and taxes.
  • 15-29 Days Before Check-in: If we are notified of your intent to cancel 15-29 days before your check-in date, you will receive a refund minus the service fee, travel insurance, taxes, and 50% of the total reservation rent.
  • 14 Days or Less Before Check-in: If we are notified of your intent to cancel 14 days or less before your check-in date, there will be no refunds issued.

CHECK-IN / CHECK-OUT

Can I check-in after your office closes?

Yes! If you have been directed to come to our office to pick up a check-in package, we have an After Hours Dropbox where we will leave your check-in packet if you plan to arrive after we close.

If your check-in instructions have you going directly to the property then there is no need to come by the office even if you arrive later than the check-in time. Your keycode will be sent when your property is ready on the guest portal.

Please refer to the check-in information in the guest portal. 

If you have been directed to come to our office to pick up your check-in package, anyone listed as a guest on your Rental Agreement, who is over the age of 25, can check in for you.

If your check-in instructions have you going directly to the property then there is no need to come by the office.  A key code will be available on your day of arrival.  You may share the guest portal with anyone in your party.
Five days prior to arrival, you will receive an email with a link to your Guest Portal. This will have all of your arrival instructions like directions to our office, check-in time, etc.

You can call our office as soon as you notice the item is lost. We will have housekeeping go look for it at the property as soon as they are able. If there is a current guest in-house, they will have to wait until the next check-out. If the item is found, we will contact you to discuss shipping it back to you.

General Questions

Are towels/linens provided?

Tybee Vacation Rentals provides a basic supply of bed and bath linens in each property. Beds will all be made with the exception of top bunks, sleeper sofas and inflatable beds which will have sheets provided. You will have one towel and washcloth per person per the occupancy of the property plus two additional towels and washcloths. (ex: if the property sleeps 12, you will have 14 towels and washcloths). Each bathroom is also furnished with one (1) hand towel.

Should you require extra linens, you should plan to bring them, or you can launder them during your stay. We do offer an optional add-on where additional towels can be rented at either the time of booking or prior to check-in. Each Extra Towel Package includes: two (2) bath towels, two (2) face cloths, and one (1) hand towel for $10.00. Bed linens and bath towels are not changed during your stay. Beach towels are not provided.

Note: We do not replenish towels during your stay.

All of our properties are fully equipped with dishes and utensils as well as basic cooking needs. Additionally, each property will have an iron, an ironing board, and at least one hairdryer. We also provide filters for the coffee maker, a roll of paper towels, a small dishwashing liquid, and a single laundry detergent. Each bathroom will have toilet tissue and a backup. If you need anything more than what we provide, it is your responsibility to replenish it.

All of Tybee Island’s public parking is pay-to-park 7 days a week, 8am-8pm. Save time and pay on the go with Tybee's Parking App. If you have more vehicles than your property allows, they will need to be parked in a metered street parking space.

Tybee Island parking lots: There is a large parking lot on the north end of the island (near the lighthouse) and one on the south end (near the pier)

The City of Savannah operates over 3,000 metered parking spaces, five (5) public parking garages, and six (6) surface lots in downtown Savannah. You can purchase a Visitor DAYPASS which allows limited parking in any City parking garage/lot, parking overtime in limited time zones, or at any parking meter with a time limit of one hour or more for a period of 48 hours from purchase. The Visitor DAY PASS is available to Savannah visitors for a price of $15.00 for a 24-hour pass and $24.00 for a 48-hour pass. To purchase a pass you must provide the license plate number/state of the vehicle you are driving. These passes are available at Mobility & Parking Services, 100 East Bryan Street, Monday through Friday, 8:00 am to 5:00 pm, or at Savannah Visitor's Center, 301 MLK Blvd., 9:00 am - 5:30 pm, seven (7) days a week.

The City of Savannah also offers a way to 'Pay On The Go'. With the Park Savannah mobile app, you can quickly and securely use your smartphone to pay parking meters. You will receive alerts when your parking session is about to end. You can then add time to your parking session directly from your device. Park, pay, and be on your way!

Fare-Free DOT Express Shuttle - This shuttle serves 24 stops throughout the Historic District and runs every 20 minutes from 7:00 am - 9:00 pm, Monday through Saturday and 11:00 am - 9:00 pm on Sunday, connecting to municipal parking facilities, Visitor Centers, the River Street Streetcar, and Savannah Belles Ferry. Visit the Visitor Transportation website for full information.


A golf cart must utilize one of the allotted parking spaces at your property, so please plan accordingly based on the number of parking spaces you have and the number of cars you plan to bring. Some condo complexes do not allow golf carts at all, so please check before you reserve one. We also cannot guarantee the ability to charge a golf cart at any of our homes
We do not provide any of these items, but there are places to rent them on the island. Tim’s Bikes, Beach & Disc Golf will deliver to your property prior to your stay and pick everything up after you leave.
Mobi-mats are located at the following beach access points:

- North Beach Mid Lot Cross Over

- Second Avenue Cross Over (East Gate) 

- 16th Street (Tybrisa) Cross Over

Free wheelchair rentals are available on a first-come first-served basis at the lifeguard station (Ocean Rescue) located beside the Tybee Island Marine Science Center behind the Pier. These wheelchairs are made to be easy to get into and out of and are built with fat, plastic tires to keep them from sinking into the sand. The Triolo chair even floats, although the exact type of chair available may vary from time to time depending on repairs and purchases of equipment. To check out the chairs, you will need a valid photo ID, and you will be asked to fill out a survey to help us determine how and when the chairs are being used.
There is one grocery store on Tybee, the Tybee Market IGA. You can even order online and they will deliver for a fee. 
On Wilmington Island and Whitmarsh Island, there are 2 Publix grocery stores, and 1 Kroger grocery store. Whole Foods is located in Savannah on Victory Drive. 

To get to Tybee Island via I-95 heading South:

If you enter Savannah on I-95 South, stay on I-95 until exit 5 on to US 17 (Coastal Hwy)

  • Continue heading towards Savannah on US 17 S (road name changes to US 17A)
  • You will cross the Talmadge Bridge into Savannah and exit onto Oglethorpe Ave.
  • Continue on Oglethorpe Ave. approximately 1 mile until you get to East Broad St.
  • Take a left on East Broad St.  Go 1 block to the first light. Take right at light on to President St./Islands Expressway
  • Follow the directions below from Islands Expressway to the TVR office

To get to Tybee Island via I-95 heading North:

  • If you enter Savannah on I-95 North, stay on I-95 until exit on to I-16 East
  • Follow the directions below from I-16 East

To get to Tybee Island via I-16 East:

  • Stay on I-16 until you get to Savannah, then exit onto Martin Luther King (MLK) ramp
  • Take a left onto MLK and continue to Bay Street
  • Take a right onto Bay Street.  Follow Bay Street until East President Street signals light.
  • Turn left onto East President Street/Islands Expressway
  • Follow the directions below from Islands Expressway to the TVR office

Directions from Islands Expressway to TVR office:

  • Continue on Islands Expressway for approximately 5 miles until you reach an overpass that merges you onto Hwy 80 East
  • Continue going east on Hwy 80.  You will cross over 3 bridges, the 3rd bridge (Lazaretto Creek) puts you on Tybee Island
  • Once you get on Tybee Island, continue on Hwy 80 approx 1.5 miles
  • Our office is located at 1010 Hwy 80 (on the right-hand side of the street).  Look for a pink sign with sunshine on it and a big grey office building with pink shutters. Take a right into our parking lot.

While not required, travel insurance is a great way to protect your vacation investment. Tybee Vacation Rentals has contracted with CSA Travel Protection, now known as Generali Global Assistance, to offer you optional trip cancellation insurance. We offer Standard Travel Insurance.

The policy offers a 10-Day Free Look. Guests will have the ability to cancel coverage and receive a full refund of the insurance policy within 10 days of purchase if they are not completely satisfied—as long as you haven’t left for your trip or filed a claim. Global Generali Guest contact 866-999-4018 

Have More Questions?

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Have More Questions?