Vacation Home Property Management Services

Property Owner Testimonial

"Amy and Carrie: As we begin the new year, Melinda and I wanted to recognize the great work done by you and your colleagues at TVR in managing our property on Tybee Island.  When we placed the house in rental at the end of 2007, we really didn't expect big numbers considering the rapidly declining economy and what our friends with rental properties on other island had told us to expect.  Imagine our surprise, then, when we earned over $15,000 in gross rental income for 2008 and more than doubled that number in 2009.  Moreover, the house looks as good now as it did the day we put it on the rental market, which says a lot about your rental policies and property oversight.  In a word: Wow!  With the people and programs you already have in place, combined with the new initiatives you are currently rolling out, we look forward to continued great rental results in 2010.  Many, many thanks for your hard work and dedication." --- Steve and Melinda Howell

Professional Marketing and Advertising
Creative and effective promotion is the key to a successful rental program.  TVR engages in an extensive Advertising/Marketing/Public Relations program directed by our in-house Marketing Team.  We invest in many different internet, print, radio, and other marketing channels. We print and distribute over 15,000 color brochures a year, have a comprehensive repeat guest and email marketing program, attend National and local trade shows, and much more. Our best resource is our state-of-the art website, www.TybeeVacationRentals.com, equipped with loads of information and the ability for guests to retrieve availability information and make online reservations 24/7. Plus, there are no annual advertising fees... we promote and market your rental property at no additional charge to you.

Established Customer Base
After ten years in business, TVR has hosted thousands of guests and we consistently earn a high percentage of repeat business and referrals.  We have a guest retention plan and regularly market to these valued customers.

Complete Reservation Service
The most valuable service we offer our homeowners is our professional reservation service.  Our team of reservation professionals is trained to promote the unique amenities of your property to prospective guests 7 days a week, and is prepared to assist owners, guests, and service providers.  Reservations begin with marketing to prospective guests, booking the reservation, sending guest confirmations, receiving signed rental agreements, notifying guests of policies, sending directions to the property, billing guests for their rental, checking guests in, checking on guests during their stay, checking guests out, cleaning and inspecting the property, and following up with former guests to offer them the opportunity to return for a repeat visit. For easy booking and information we offer e-mail communication, toll free reservation lines, and online booking. For easy payment, we accept Visa and MasterCard. We offer guests a hassle free vacationing service, while alleviating the homeowner from the burden of managing their own vacation rental.

Computerized Reservation Technology
We have invested in state-of-the art computers and reservation software which allows us to efficiently manage availability, bookings, payments, maintenance, housekeeping, accounting, monthly income statements, checks, and reservation reports.  Owners can also log in to the company Owner Net to access their account information and make owner reservations. 

Homeowner Communications
TVR employs multiple Property Managers, Rental Agents, and other full- and part-time staff who are familiar with your individual property and available to you via telephone and email 7 days a week.  The staff and owners of TVR regularly communicate with owners via newsletters, email updates, and printed notices.  We strive to keep owners informed of the happenings of TVR, industry news, property tips, TVR activity/time line calendar, and more! We believe our homeowners both enjoy and benefit from this valuable source of information.

Detailed Monthly Statements
TVR has a qualified and experienced record keeping department recognized by our owners for accuracy and prompt disbursement of owner statements and rental proceeds. TVR maintains a registered Trust Account and keeps detailed records and accurate reports of all transactions.  Accounts are balanced each month to ensure all owner accounts and reservations are in proper standing.  TVR sends a detailed monthly statement, outlining the income and expenses of the property.  Owners can also log in to the company Owner Net to access their account information and check their reservation calendar for upcoming rentals. 

Guest Feedback
Our Guest Comment Card Program gives TVR valuable guest feedback used to review our properties, identify maintenance or other property issues, and measure guest satisfaction with the property and TVR service.  Comments are forwarded to owners for their review.  In addition, TVR utilizes an online guest review system which offers independent online guest reviews of TVR properties and the guest's vacation experience.  Owners can view their property reviews on the TVR website and on www.flipkey.com and on www.tripadvisor.com.

Property Extras
We provide an eye-catching exterior sign on your home to identify it as a vacation rental as well as for marketing purposes. We get many calls and compliments on our bright signs and on our wonderful homes as a result of this display. We also provide each incoming guest with helpful information such as TVR policies, guest services, phone numbers for attractions, activities, and equipment rentals, and other tourist information. We post rules, check out instructions, and emergency contact numbers in your home. Our guests are very appreciative of all the useful information provided along with their vacation rental.  Our Concierge calls each guest after check In to ensure that all is well at the property and assists with Guest requests as needed. 

Confidence
We are here to protect your property. All guests are required to sign a detailed rental agreement, and review the policies. We primarily rent to families or adult groups over the age of 25. Some preventative measures we include in our agreement are not allowing house parties, not allowing the number of guests to exceed the published capacity of the home, and not renting to student groups under the age of 25. We do everything we can to protect your home and your investment.

Housekeeping and Maintenance

TVR Housekeeping Mission Statement:  To maintain an excellent Housekeeping program that encourages high standards, efficiency, safety, and service excellence; and to have the best cared for and cleanest rental properties on Tybee Island.

TVR offers quality in-house Housekeeping and Linen Services and Property Inspections of each individual property.  Our professional housekeeping program is committed to owner satisfaction and to ensuring guest comfort and exceeding guest expectations through attention to detail.

TVR provides qualified, personable, and professional in-house maintenance services with a timely response 7 days a week to guest or owner reported maintenance problems and responds to after-hours requests for emergency services.  We offer a Damage protection plan to cover against accidental breakages.  We use reliable and knowledgeable vendors who are qualified to handle practically any situation, at fair prices. 

Interior Design Services
We have an in-house interior design and property improvement service.  Consultations are available upon request and we will give our owners a detailed plan for improvements designed to meet market demands and increase revenues.

After Hours Emergency
We provide all guests with an after hours emergency number, the Tybee Police number, and we post our phone numbers in your home.

Accountability
As your agent, we are primarily accountable to you, the property owner. TVR is a licensed real estate firm that represents the Property Owner in all transactions. 

Tybee Vacation Rentals is celebrating 10 years in business in 2010