TVR Rental Policies (revised April 2009)
Reserving a Tybee Vacation Rental is as easy as 1, 2, 3…
1. Search
properties and Contact Tybee Vacation Rentals (TVR)
Website
www.tybeevacationrentals.com:
go to the “Vacation Rentals” page and follow instructions to search
availability, view properties, and reserve online.
Telephone:
912-786-5853 or toll free 866-359-0297
E-mail:
info@tybeevacationrentals.com
In person:
at 1010 HWY 80 East
Office Hours:
Mon – Sat 9am - 6pm, Sun 10am - 4pm. Our friendly staff is ready to help you select the
property that best fits your needs.
2. Review Rental Agreement: TVR will email your Reservation Confirmation/Rental Agreement and Rental Policies. Read, sign and return the contract within 7 days from the date the reservation is made along with your Initial Payment (approximately 50% due). Reservations will include the rent amount, taxes (13%), reservation fee ($30), housekeeping fee, and damage waiver fee ($35).
3. Sign Rental Agreement and Send Payment: Receipt of your payment and signed rental agreement confirms your reservation. Initial Payment is due within 7 days of placing your reservation. Final payment is due 14 days before arrival date. All reservations made within thirty (30) days from arrival date require full payment at the time the reservation is placed. For your convenience, we accept personal checks, money orders, Visa, or MasterCard. Those paying by personal check will recieve $10 Off a $50 meal purchase at The Crab Shack.
Helpful
Information & Rental Policies
(A complete listing of TVR rental policies is contained in the Guest Rental
Agreement)
Need
help? Call us and we’ll give you the answers!
Our goal is to help you select the perfect property to fit your
needs. Our staff is familiar with the details of each home or condo and is
happy to assist you in making the decision of which property to rent. We can
answer questions like “Is there a view? How many bedrooms have private
baths? What floor is the master bedroom on? How long would it take to walk
to the beach? How many people can sit at the dining table?” We are happy to
answer your questions and do all that we can to help you find the perfect
rental for your family.
Rental Rates: While we try to keep all rate information as up-to-date as possible, TVR’s published rates are subject to change without notice. Reservations will include the rental amount, hotel tax and state sales tax (13%), reservation fee ($30), housekeeping fee, and damage waiver fee ($35). TVR offers optional Trip Cancellation Insurance with all reservations.
Rental Seasons: The rental rates for our properties are priced according to the following rental seasons:
OFF SEASON: JAN 4 - MAR 5, OCT 27 - NOV 19, DEC 3 - 19
MID SEASON: JAN 1 - 3, MAR 6 - 12, APR 13 - MAY 14, AUG 10 - SEP 3, NOV 20 - DEC 2, DEC 20 - 31
**PEAK SEASON: MAR 13 - APR 12, MAY 15 - AUG 9, SEP 4 - 7
FALL SEASON: SEP 8 - OCT 26
**HOLIDAY PERIODS WITHIN PEAK SEASON: MAY 21 - 25, JUN 26 - JUL 12
**Please note that holiday periods are subject to rates higher than the posted Peak Season rates, usually calculated at a 10% increase. Online reservations and quotes will accurately display rates or please call or email us and we will be happy to assist you with your reservation.
QUESTIONS? EMAIL A TYBEE VACATION RENTALS RESERVATIONIST
Pets: Pets are only allowed to vacation in “Pet Friendly” homes. If you wish to bring your pet, choose a property listed with a pet symbol, or you may search for Pet Friendly properties on our website to get a listing of available properties. There is limit of one adult pet per property and we require a non-refundable $75.00 Pet Fee for each pet. NOTE: Tybee Island is a pet friendly place, however the city enforces a mandatory leash law and has a current law that prohibits pets on the beaches; please take this into account when planning a vacation with your pet. See detailed Pet Policy below.
No-Smoking! All TVR properties are non-smoking, however smoking on outdoor patios is usually permitted.
Amenities and Extras: To ensure your comfort, TVR requires properties to be furnished with a variety of amenities including all necessary furnishings, bedding, linens, heat and air conditioning, cable TV, telephone, coffeemaker, dishwasher, microwave, refrigerator/freezer, stove, toaster, washer/dryer. Many properties contain a variety of extras such as high speed internet, swimming pool, hot tub, stereo/CD player, DVD/VCR, iron, blender, outdoor shower, whirlpool tub, books, games, BBQ grill, and more!
Rental Properties are for family vacations only: TVR gladly rents to families or responsible adults over the age of 25 years old. TVR has a "No-Group" Policy, which includes but is not limited to the following: school, spring break, prom, graduation, wedding receptions, etc. TVR may approve at the time of reservation and at our discretion to rent to groups, but you must disclose at the time of reservation 1) that you are a non-family group and, 2) the majority of the group members must be at least 25 years of age. TVR will not enter into a Rental Agreement with anyone under the age of 25. Be honest! The best way to avoid problems during your stay is to be up front when making the reservation. Absolutely no house parties, events, receptions, or kegs!
City Code Regarding Events: "Under the zoning and other ordinances of the City of Tybee Island, it is unlawful to advertise or otherwise promote, or to hold out for availability, any location that has not been specifically approved as a special event location for conducting weddings, reunions, or similar events. Such activities are not permitted uses under the Land Development Code, 4-050. This is true for bed and breakfast establishments as well as residential structures. Procedures for seeking approvals of special event locations can be secured from City Hall on properties located within appropriate zoning districts. Should you have any questions, please contact the Building and Zoning Department of the City."
Maximum Occupancy & Parking Capacity: TVR has set and published occupancy & parking limits for every unit and strictly enforces these limits. The Maximum Occupancy listed as "Property Capacity" is determined by the bedding provided in the Rental Property and/or the limit set by TVR and the Owner of the Rental Property. The number of available off-street parking spaces determines the Parking Capacity. TVR represents a few properties which will allow a small family gathering. Such gatherings must be approved prior to arrival and may require an additional fee. Please consult a TVR representative for further information and availability.
Absolutely No
House Parties! And No Kegs!
TVR RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE: All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.
GROUP PLANNING (3 OR MORE COTTAGES NEEDED) Did you draw the short straw and now have th dubious distinction of being in charge of a large group's vacation? Fret no more...Tybee Vacation Rentals will help you find a group of properties as close together as possible. Let us know what you'd like, and we'll make you a hero with your group.
ONLINE RESERVATIONS: You may book online from our website www.tybeevacationrentals.com. Internet reservations are due in full upon submitting the reservation. Online bookings are not confirmed until you have spoken with a guest services representative of TVR. Guest services will call you within 24 hours to confirm your on-line reservation request. Please realize that reservations will be canceled if we have not spoken with you within that time period or if payment is not received within the required time periods listed.
A
FEW WORDS ABOUT VACATION RENTALS:
For those travelers that are new
to renting a vacation rental verses a hotel: Vacation rental properties
offer flexibility through a variety of accommodations, locations, and price
ranges. Our Rental Properties are very different from a hotel room in
that they offer a unique vacation experience, comfortable family style
lodging, and a greater supply of amenities. For example, all of our
properties have private kitchens, most of which also have washers and dryers,
which is especially handy for families visiting for a full week! And for
those of you traveling with large families, we have homes that can accommodate
families up to eighteen people! It is important that you realize that
all of our Rental Properties are individually owned private homes; they are
owned by families much like yours, not owned by large corporations. Our
properties are family beach houses and condos; the owners use them for their
own family vacations, not merely for investment. The home owners work to
maintain the quality of their Rental Property to the highest level, and in
turn they ask all of our guests to respect their property and to care for
their home as you would your own home. Each property reflects the taste
of the individual homeowner; furnishings, décor, and amenities vary from one
property to another. TVR makes every effort to provide updated
information and accurate descriptions of all of our properties.
RESERVATION
FEE:
A non-refundable Reservation Fee
of $30.00 is applied to all reservations.
METHODS
OF PAYMENT:
For your convenience, TVR
offers
many payment options to choose from. We accept personal checks, credit
cards (Visa or MasterCard), traveler’s checks, money orders, or cashiers’
checks. All returned checks will be charged a $35.00 fee and TVR will
not re-deposit any returned checks.
CREDIT CARD: Guest is
required to provide credit card number as a guarantee. Guest agrees to pay all
rent and/or any outstanding long distance phone charges, accept all terms of
the lease agreement and accept all liability for any damage beyond normal wear
and tear (or Damage Waiver Plan) during the term of the lease with TVR. If
Guest fails to do so, guest understands that these costs will be charged to
the credit card on file and all credit card sales are final.
MINIMUM STAY: Most of our properties can be rented on a 2 night minimum except in PEAK & SUMMER SEASONS (May-August.) Minimum night requirements may vary for holidays & special events. TVR offers Weekly, Nightly, and Monthly rentals. Some properties are only available on a weekly basis during the SUMMER & PEAK SEASONS (Most large homes rent on Friday or Saturday schedules from May to August). Most condos and smaller properties are only a 3 night minimum during PEAK & SUMMER season). Nightly Rentals are available during the FALL and OFF seasons (September-April - 2 night min). If the property is available for a Last Minute Reservation (2 weeks prior to arrival date), you may be able to reserve that property on a nightly basis (2 night min.) during the PEAK & SUMMER seasons.
FRIDAY CHECK-INS: We offer Friday-to-Friday rental weeks for some properties. Friday check-ins eliminate traffic, get you a full weekend at the beach, permit you to shop in a nearly empty supermarket, and get you home for a full weekend of rest after your vacation. Some properties that rent Friday-to-Friday do so only between May & September. These properties are identified at the bottom of each property's description page on this website.
ADVANCED
DEPOSIT AND FINAL PAYMENT:
An
Initial Payment of approximately 50% of the Total Rental Balance is due within
seven (7) days of making your reservation. The remaining balance is due
in full two weeks prior to your arrival date.
After that date, TVR cannot accept personal checks for Final Payments.
We will attempt to send you a reminder for your final payment.
However, please be sure to mark the final payment date on your
calendar. You may choose to have TVR bill the payments to your Visa or
MasterCard on the due dates.
LAST
MINUTE RESERVATIONS:
All
reservations made within thirty (30) days from arrival date require full
payment at the time the reservation is placed.
DEPARTURE & CHECK-OUT PROCEDURES: Your assistance by timely checking out and following Check-Out Procedures is greatly appreciated. Please complete the following Check-Out Procedures: Wash all dishes and put away in cabinets. Take out all trash to outside trashcan. Pull trashcan to the curb the night before trash pick-up days. Strip all beds and place all sheets and towels in basket provided. Leave bedspreads on the beds; they are laundered separately. Turn off all lights and turn A/C up to 80 degrees and heat to 60 degrees. Remove all food and trash from the home. Close and lock all doors and windows. Leave property tidy and in order. Return all furniture to where it was found. If anything is damaged or not working in the home, please report immediately. Return all keys and comment cards to the TVR office by 10 am of the date of your departure.
AGENCY DISCLOSURE: TVR serves as the
agent & representative of all owners of vacation properties in its rental
program, and is acting at all times, in and for the best interests of the
owners.
PROPERTY SHOWINGS: Due to
liability issues, we are unable to provide prospective renters with keys to
preview properties. Photos are
available online and our Guest Services Representatives are happy to answer
questions regarding property details.
DAMAGE WAIVER FEE, DAMAGES AND MISSING
ITEMS:
A $35 nonrefundable damage fee is required for all reservations.
TVR requires a valid MasterCard or Visa number on file in addition to
the Damage Fee. The Damage Waiver Fee is a nonrefundable Fee that
relieves Guests of the cost for unintentional and incidental damage to the
Rental Property and its contents, not to exceed the amount of coverage
purchased. Currently, the Damage Waiver
Fee is $35.00 for coverage up to $500.00 of unintentional damage. The Damage Waiver Fee does not cover intentional damage,
theft, excessive cleaning, unintentional and incidental damage exceeding the
amount of coverage purchased or any damage or flea infestation caused by a
pet. Guest authorizes TVR to charge Guest’s credit card in the event of the
following: intentional damage, theft,
unintentional and incidental damage exceeding the amount of coverage
purchased, any damage or flea infestation caused by a pet, unauthorized pets,
property damage, extensive cleaning required at check-out, smoking in
non-smoking units, exceeding occupancy or parking limits, and any other
mentioned charges/policies in
TVR’s Rental Policies and Rental Agreement.
Guest will be notified of any damage/costs in writing. Any material
damage to the Rental Property will be charged immediately to the Guest’s
credit card. Guest assumes full responsibility for any items damaged due
to misuse or negligence or action on guest's part, except in the case of
normal wear-and tear reported to TVR within 24 hours of check-in, and for any
items found to be missing. TVR may also charge an additional cleaning
fee if Guest has not followed checkout procedures and left Rental Property in
clean and good order. Any Guest key(s) not returned to TVR at time of checkout
will be subject to a $10.00 lost key charge. Guest is responsible for
notifying TVR immediately upon check-in if the Rental Property is found in
less than good condition or any damage is noted. If damages occur during
your stay, please notify TVR immediately.
DAMAGE:
We ask our guests to report any breakage
or damages to us upon occurrence, prior to check out and settle the matter
prior to leaving. If there is any damage to the Rental Property or its
furnishings, the Guest does agree to be responsible for the cost to repair any
damages (not covered by Damage Waiver) done by either Guest, Guest family, or
Guest pet. All Rental Properties are inspected after each Guest by a
property inspector and reported to TVR for appropriate billing.
FIREWORKS: The use of firearms and fireworks is
strictly prohibited at all TVR properties. The city of Tybee
ALCOHOLIC BEVERAGES: No drinking
of alcoholic beverages by persons under the legal age of twenty-one (21) is
allowed. Should a Guest(s) or guest of Guest(s) be arrested for underage
drinking at the rental unit property or should Agent(s) observe a Guest(s) or
guest of Guest(s) under the age of 21 drinking alcoholic beverages, this
rental agreement may be terminated and the Guests evicted at the option of the
Agent(s). Illegal drug use is strictly prohibited. Kegs are not permitted on
any property.
FURNISHINGS:
All of
TVR’s Rental Properties are privately
owned and individually furnished. Their descriptions were accurate at
the time of printing or posting of any advertising, but subsequent renovations
by the Owner may result in changes. TVR is not responsible for property
changes made by the Owners, or for any conditions in the property beyond our
control upon your arrival. When you arrive at your Rental Property, it
should be clean and ready for occupancy. If TVR does not hear from you
within 1 hour from check in, or by 10 am the following morning (if a late
night arrival), we presume that the property was found in satisfactory
condition. We ask that guests do not move furniture or accessories within the
property or transfer items from one property to another; and never move
interior furniture outdoors.
Certain areas in each rental property are locked for the OWNER’S
personal storage and are not included in this rental.
LISTINGS & PRICING: Information
regarding individual listings is believed accurate but cannot be guaranteed.
We have made every effort to ensure that all the information on Agent(s)
website is current and accurate. The possibility of errors and omissions
exists. We will be happy to confirm all data contained herein or answer any
questions you may have prior to booking your reservation. Rates for holidays,
special events, and weekends may be higher. Rates do not include tax and are
subject to change. Rates,
furnishings, fees, and taxes are subject to change without notice.
HANDICAP
FRIENDLY PROPERTIES:
Some
of our Properties are ground floor level or equipped with elevators and/or
ramps. Please refer to property description for details. Due to
the age and design of most of our properties, we cannot guarantee complete ADA
compliance for any of our properties, but we will be glad to assist you with
finding a unit that best suits your needs.
HOUSEKEEPING
& LINEN FEE:
All properties require payment of a
nonrefundable Housekeeping Fee. The Housekeeping Fee is noted in your
Rental Confirmation and based on the size of the property and the sleeping
capacity. The Housekeeping Fee covers in part, the departure cleaning service
and the costs associated with providing bed and bath linens in the Rental
Property. A departure clean is performed after each check-out; this
includes a light cleaning that focuses on sanitizing the baths and kitchens,
light dusting, vacuuming, making beds with fresh linens, hanging fresh towels
in baths, and straightening of accessories and contents of the Rental
Property. Please note: If the Check-Out Procedures have not been
completed and/or unit needs additional cleaning,
TVR may bill you for the additional housekeeping costs, minimum $25.00. We
ask that all of our guests be attentive to our check out requirements.
TVR inspects each Rental Property after each rental and any missing/damaged items
and linens are noted and billed to Guest accordingly.
LINEN: TVR provides a basic supply of bed
and bath linens in each property. Bed linen and bath
towels are not changed during your stay. The startup set of bath soap, toilet
tissue and trash bags are not replenished.
Beach
towels are not provided in the Rental Property, so we recommend that you bring
your own.
HOUSEKEEPING
SUPPLIES:
As an additional convenience, TVR
furnishes each property with some additional housekeeping supplies.
Setup includes a small supply of dishwasher soap,
trash bags, and laundry detergent to get you started during your first days of
vacation.
Courtesy Welcome Cooler: As a courtesy to our Guests, TVR furnishes each property with a welcome cooler filled with the following items: First morning snacks set up, postcards, travel brochures, and other goodies!
DON’T
FORGET TO BRING…
While TVR requires the Owners to
provide basic amenities for each unit, you may want to bring some additional
items that the unit may not be supplied with. Some units are better
equipped than others, depending on the individual Owners’ preference. Please
refer to the individual property web page for a listing of the amenities
provided in your rental property.
EACH OF OUR UNITS IS FURNISHED WITH A
MINIMUM OF THE FOLLOWING ITEMS BASED ON THE UNIT’S OCCUPANCY LIMIT:
Bed linens & bath towels,
pillows & bedspreads, broom, dustpan, mop, & plunger, basic cooking
pans and utensils, coffee maker, toaster, dishes, glassware & flatware, alarm clock, television & phone, 1 roll paper towels, 1
roll toilet tissue in each bath, soap, 2 dishwasher tablets, 1 laundry soap, 1
dishcloth and 1 dish towel.
YOU
WILL NEED TO BRING THE FOLLOWING: Any
special cooking equipment, long distance calling card, radio and batteries,
flashlight, food and condiments, personal toiletries, paper products, beach
towels or extra towels, cleaning supplies, trash bags, dishwasher soap, dish
towels, laundry soap, beach toys/chairs, cameras, coolers, sunscreen,
emergency first aid kit, and baby equipment.
REFUNDS:
The Rental Agreement is a legally
binding agreement between Guest, TVR and the Property Owner. Your
reservation and signed Rental Agreement bind you to a specific home for a
specific period of time. There should be no expectation of refunds or
relocation because you are disappointed with the property you have rented or
in the event that something associated with the property is not working to
your satisfaction. Unlike a hotel, we cannot relocate you without
specific authorization from the Property Owner. TVR will make every
attempt to correct any problem that arises during your stay in a timely
manner. There will be no refunds for mechanical failure of nonessential
items such as air conditioner, TV, dishwasher, washer/dryer, or other luxury
items.
TRANSFER
POLICIES:
Transfers may be requested up to
30 days prior to confirmed check-in date. Transfers requested less than
30 days of arrival will be treated as a cancellation (refer to Cancellation
Policy listed below). All Transfers must be within the same property, in
the same calendar year, and are subject to
TVR’s and Property Owner’s approval.
Transfer Fee is $100.
CANCELLATION
POLICIES & FEES: Once
a reservation has been
confirmed
by payment and you are unable to fulfill your obligation to occupy Rental
Property, TVR must be notified as soon as possible. We require all
cancellations be in writing for your protection. TVR will make every
attempt to re-rent the property once we have received notification of
cancellation. If we are unable to re-rent the property, no refunds will
be due. If the property is re-rented at full Rental Rate, you will
receive a refund of the full amount of rent consideration (rent, taxes, and
Damage Waiver Fee) less a $100.00 Cancellation Fee. Please note: Trip
Cancellation Insurance premiums paid (if applicable) and $30.00 Reservation
Fee are non-refundable. If you have purchased Trip Cancellation insurance at
the time of making your reservation please refer to your policy for
instructions on recovering your loss due to cancellation.
In
no event shall Guest assign or sublet the Rental Property in whole or in part.
TRAVEL
PROTECTION / TRIP CANCELLATION INSURANCE:
TVR has contracted with CSA, Inc
1-800-554-9839 in order to offer you trip cancellation insurance to protect
your vacation investment against hurricane evacuations, injury, sickness, job loss*, or
death and other unforeseen covered circumstances, which could cause
cancellation of confirmed reservation and forfeiture of payments. The
optional trip cancellation insurance cost is 6.5% of the Trip Cost (Trip Cost
is the total of Rent, Tax and Reservation Fee) and is automatically included in the Total Balance Due on the Reservation Confirmation and can be
purchased either at the time of making the reservation or prior to paying your
Final Balance. Payment for the plan will not be accepted after TVR has
received your Total Balance Due. You are required to indicate choice to
accept or decline optional trip insurance on the Rental Confirmation and
Rental Agreement. Please realize that manually subtracting cost of
trip insurance from the Total Balance Due on Rental Confirmation, and by not
paying premium, indicates decline of optional trip cancellation insurance.
We recommend that all Guests purchase this coverage for added financial
protection in cancellation situations where we are unable to refund payments.
You will have 10 days from the date you receive the trip cancellation policy
to review the policy and cancel, in writing, if you do not elect to purchase
this coverage.
Refunds
and coverage issues will be based and determined solely by CSA Inc. and the
existing policy will be issued to Guest if coverage of this insurance has been
elected upon making reservation.
HURRICANE
EVACUATION: In the event of an ordered
evacuation due to hurricanes or other storms, you are required by state law to
evacuate property. If you have declined trip cancellation insurance, you
shall not be entitled to a refund. Refunds and coverage issues
will be based and determined solely by CSA Inc. and the existing policy will
be issued to Guest if coverage of this insurance has been elected upon making
reservation. Refunds for the period of mandatory evacuation will be made
solely by CSA, provided Guest has purchased optional trip cancellation
insurance. Refer to trip
cancellation policy or contact CSA directly for specific information and/or
refund procedures. If you choose to leave due to “Storm Warnings” or
“Voluntary Evacuation” no refunds will be given. TVR will not issue
refunds in part or in full for inclement weather. Our recommendation for
travels during hurricane season is for you to research and purchase trip
cancellation insurance.
SUBSTITUTE
OF ACCOMMODATIONS:
TVR
reserves
the right to substitute comparable accommodations without notice or liability
in the event of sale or if the property becomes unavailable. If a
comparable property is not available, you will have the option of either
selecting from our other available properties or a refund of your total rents
paid, less non-refundable Reservation Fee. TVR will make every attempt
to notify you as soon as possible if substitution must be made.
CONSTRUCTION
NEAR YOUR COTTAGE:
Tybee
is a growing community and there is a chance that your unit may be near some
construction. Noise and altered views due to construction are beyond our
control. If noise is excessive,
you may notify TVR and we can attempt to contact the contractor/builder.
Refunds, substitutions, or cancellations cannot be made due to nearby
construction. In the event that your unit becomes unavailable due to
construction, TVR will make every attempt to substitute accommodations in a
comparable property.
BUGS:
Unfortunately
for locals and visitors alike, Tybee and coastal Georgia are home to many
little critters, especially during the summer and warmer months.
The American Cockroach (fondly referred to as the “Palmetto Bug”),
ants, mosquitoes, and sand gnats are common invaders.
Palmetto Bugs live in the trees and ground cover outside, but can
occasionally find their way inside, particularly in older homes.
We do our best to keep the pests away - all of our properties are
cleaned after every rental and most properties receive monthly pest control
treatments. An occasional roach or
line of ants does not mean the property is infested or has been poorly
maintained. Keep food sealed. All food should be stored either in the
refrigerator or in sealed packages or containers. Keep your unit clean. Bugs
are attracted to food and water. Be
sure to clean up all areas where food is prepared and served, clean up spills
and crumbs from snack foods immediately and don't leave dirty dishes lying
around. TVR will not relocate
guests or issue refunds or discounts due to bug sightings…sorry.
Bring your bug repellant.
PETS:
Most properties do not allow pets.
If you wish to bring your pet, choose a property listed with a pet symbol
(ADULT DOGS ONLY, NO PUPPIES).
Pet limits
vary by property , in general, there is limit of one (1) domestic adult pet per property and we
require a non-refundable $75.00 Pet Fee for each pet. Guest is
responsible for cleaning area around property of all pet excretions.
Guest is also responsible for removing pet hair from inside the property and
including all furnishings prior to departure. In the event of additional
cleaning or laundering services due to pet hair, TVR will bill you for the
additional housekeeping costs, minimum $25.00. The Damage Waiver Fee
does not cover any damage or flea infestation caused by a pet. Please
note: any unauthorized pet found in a non-pet property is grounds for
expedited eviction, forfeiture of all monies paid, and/or a Non-Declared Pet
Fee of $200.00 per pet. Guest acknowledges that NO PETS are
allowed in or on the premises unless TVR has expressly authorized such use
(Type and weight of dog has to be listed on lease or it is prohibited). Our No
Pet homes do not allow pets anywhere on or about the premises. IMPORTANT: IF
YOU HAVE A DOG AND IT IS NOT LISTED ON THE LEASE, THE UNAUTHORIZED OCCUPANCY
OF PETS (WHERE PROHIBITED) WILL RESULT IN IMMEDIATE EVICTION AND LOSS OF ALL
RENTS AND SECURITY DEPOSITS! Prior permission must be granted. Specific rules
must be followed. An additional pet deposit may be required. PETS ARE
NOT ALLOWED ON FURNITURE OR BEDDING.
HOT TUB & POOL CLEANING: Hot Tubs are cleaned and sanitized prior to guest arrival. Most pools are on a weekly or bi-weekly service schedule during PEAK & SUMMER season. There will be a minimum $45.00 charge if guest(s) require an additional cleaning of the Hot Tub or pool during Guest stay. Guest must adhere to hot tub & pool policies issued upon check-in.
MAINTENANCE:
Each of the Property Owners makes
every attempt to keep their property and its equipment in good working order.
In case of a breakdown, notify TVR to make the necessary repairs as soon as
possible. We cannot guarantee air conditioning, appliances, cable,
television, etc. No rate adjustments or refunds will be made for
mechanical failures. Please report any problems or damages as soon as
possible to TVR
during
regular business hours. In the case of an after-hours emergency, please
call the TVR office and follow after hour emergency call instructions.
APPLIANCES/AIR
CONDITIONERS (A/C):
Most
of our properties are equipped with central heating, air conditioning, and
basic appliances; refer to Property description for individual unit. TVR
cannot guarantee against mechanical problems that may arise, nor can TVR
control the amount of time repair service calls may take. No full or
partial refunds will be issued for A/C unit or appliance mechanical failure.
Once TVR is notified of any mechanical problems, we will make every effort to
have repaired as quickly as possible.
Please follow all air conditioning instructions
posted in the home.
TELEVISION/VCRS: All of our properties are equipped with at least one television with basic cable. If a VCR or DVD is provided, it will be noted in the Property description. TVR cannot guarantee against service problems of appliances or cable reception.
TELEPHONES: All of our properties are equipped with telephones that have local service. Each telephone line has a long distance calling block, which necessitates collect or credit card calls from the property.
HIGH SPEED INTERNET: Some properties are equipped with high speed internet service (either DSL or Wireless service) at no extra charge. You can search for available properties with this amenity on the "Vacation Rentals" page of this website to see a listing, or call a Guest Services representative for assistance. Refunds will not be given for interruption in internet service. Free WIFI is available at our adjoining concierge center, The Tybee Vacation Information Center.
GRILLS: Grilling is permitted at
properties where the owner provides a grill.
The International Fire Code prohibits use of open flame cooking devices
(This includes Gas and Charcoal Grills and open flame cookers) on combustible
balconies, decks, and porches on apartment buildings and condominiums.
Grilling with charcoal type grills is discouraged at any property as it
may result in burn marks and risk of fire.
The use of turkey fryers is strictly prohibited at all TVR properties. Grills must be left clean
after use. TVR does not inspect or refill gas tanks.
If the grill tank is empty or runs out of propane during use, you can
exchange the gas tank and turn in receipt into the TVR office upon departure
for reimbursment.
FIRE PLACES: Gas and wood fireplaces are seasonal and may
be used from October-April only. Rental properties are
not supplied with firewood. Not
all fireplaces are working fireplaces. Please
inquire in advance for permission to use the fireplace.
TVR will not give refunds due to inoperable fireplaces.
MAIL/DELIVERIES
DURING YOUR STAY:
You
may have mail sent to the
Tybee Island
Post Office prior to and during your stay. Be sure your
name is clearly listed on any packages sent to our office. If shipping a
package, you will need to use UPS or another private shipping company for the
package to be delivered to our office. Please inform us if you are
expecting a package. You are responsible for picking up packages during
our regular office hours. Mon-Sat 9a.m.-6p.m.
For
packages sent by private shipping company: c/o Tybee Vacation Rentals
1010 HWY 80 E, Suite 1, Tybee Island, GA 31328. For standard letters via U.S. Mail: c/o General Delivery, Tybee
Island,
GA 31328.
ADVANCED
YEAR RESERVATIONS:
Please
note that all Advanced Year Reservations are subject to the homeowner making
the home available for your specific time period. The deposit required to hold
your Advanced Year Reservation is $300, due at the time of making your
Advanced Year reservation request. The $300 deposit is forfeit if you
decide to cancel your Advanced Reservation between the time your reservation
is placed and when it is actually confirmed. This deposit is refundable
or transferable only if the unit is not available for the requested time
period. TVR will send you a Rental Agreement in November
that will reflect the following season’s Rental Rate. You will have 10 days from
the date your Rental Agreement is sent to confirm your reservation with the
balance of the Initial ½ Payment. If after 10 days the reservation has
not been confirmed, the deposit will be forfeit and the unit re-rented.
Final Payment is due 2 weeks prior to arrival.
We will give first priority to repeat guests of each property for each
week. Properties may be reserved for the following year one year
prior to the arrival date. If you wish to reserve the same property for
next year, contact TVR prior to your arrival date so we can place an Advance
Year reservation request for your next vacation. If we do not hear from
you, the property will be made available on a first come, first served basis.
LAST MINUTE SPECIALS! Are you the gambling sort? Do you like last minute good deals? If so, we have just the plan for you! We offer Last Minute Reservations at a discounted rate for most of our properties. Many of our homeowners would rather have a reduced rental rate than none at all. Therefore, if their home is not rented by a certain date, they may offer up to a 10% - 15% discount. So, if you’re willing to take the risk that your favorite property will be available, you may get a bargain! If you want to receive this special rate you must call within 2 weeks of your reservation date and ask for the “Last minute discount” when making your reservation. 2 night minimum applies for Last Minute Reservations. This discount is subject to availability and may not be available on all properties. This discount cannot be applied retroactively…good luck! NOTE: TVR offers discounts for multiple nights (4 or more)…ask for a quote!
GIFT
CERTIFICATE: Want to give the ultimate gift to someone special?
Consider giving your loved ones a week at the beach. Your gift will
forever be associated with you in their memories. Tybee Vacation Rentals
gift certificate works two ways. You can use the gift certificate to
reserve a cottage for a specific week, or you can purchase a gift certificate
for a specified dollar amount that the recipient can apply to the cottage and
week of their choice. Either way, they receive a gift with memories that
will last a lifetime.
WINTER
RETREATS:
Are you looking for a quiet escape
and a great bargain? Do you enjoy the thought of no traffic, no crowds, and
plenty of peaceful relaxation? If your answer is YES, then it sounds
like you need a
Winter
Retreat! We have
just the get-a-way option you may be looking for. We offer bargain rates
on most of our properties during the “off” season (September through early
March). No matter how long you want to stay, whether it is for a few
days, a week, a month, or even 6 months, we will find you a
great
property
at a
great price! We believe Tybee is a wonderful place to
visit or even call home during the so-called off-season. Why don’t you
try it for yourself? Call us today for help in planning YOUR
Winter Retreat!
CONCIERGE SERVICE & INFORMATION
CENTER:
The Tybee Vacation Information Center
is located in our office
building at 1010 HWY 80. Our concierge is here to
assist with travel information, tickets, directions, recommendations, help
with amenities and anything needed to make your stay on Tybee the best. We
offer free WIFI, copy and fax services, newspapers, UPS, and more! DVD
rentals coming soon!
Visit
TybeeConcierge.com for the concierge blog on events, attractions, activities
in Tybee and Savannah.
SPECIAL OCCASIONS: Are you celebrating a special occasion? Let us know if you would like anything special placed in the unit… flowers, balloons, cakes, gifts, catering, etc. TVR represents a few properties which will allow a small family gathering. Such gatherings must be approved prior to arrival and require an additional fee. Please consult a TVR Guest Services representative for further information and availability.
Tybee Vacation Information
Center and Concierge Service
Learn more about Tybee Island events, attractions and activities on the
frequently updated blog at:
www.TybeeConcierge.com.
