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Frequently Asked Questions

Please review our special message in regards to Coronavirus.
Click here for a list of businesses that are currently operating to accommodate customers.

 

Are you accepting new reservations?

We are currently accepting reservations with check in dates as of May 1, 2020. 

Are Tybee Island's beaches open?

Tybee's beaches are open and lifeguards on the beach. Groups on the beach should be less than 10 people and should practice social distancing. 

Are restaurants and businesses on Tybee Island and in Savannah open?

Although Tybee Island and Savannah restaurants are allowed to open for dine-in service some are continuing to offer takeout and delivery options only. Click here for a list of businesses that are currently operating to accommodate customers.  

Are Tybee Island pools open?

Homes with private pools and hot tubs will be cleaned and ready for you to enjoy.  All of our pools and hot tube properties are on a routine pool cleaning schedule.  A skimmer is provided to help in between services or if we have any weather that may result in excessive debris.  For safety reasons, pool service is not available while guests are present at the pool.  Guests are asked to leave the pool area so the tech can perform the service safely.

Condo/Resort pools:  Varies depending on the complex - Brass Rail and Lighthouse Point pools are currently open. Certain HOA's have approved the pools reopening with occupancy limits and daily cleaning/sanitizing processes. Please email us directly at info@tybeevacationrentals.com for questions regarding specific complex pools.

What is your cancellation policy?

Arrivals May 1 - May 31, 2020:  New short term reservations will have the ability to cancel prior to 48 hours before arrival.  Guests choosing to cancel their stay during this time can receive a 100% travel credit to use on a future stay within a year of their original dates, no refunds options will be available.
Arrivals June 1 - September 30, 2020:  New short term reservations will have the ability to cancel prior to 15 days before arrival.  Guests choosing to cancel their stay during this time can receive a 100% travel credit to use on a future stay within a year of their original dates, no refunds options will be available. 
Arrivals beginning October 1, 2020:  Our standard cancellation policy remains in effect for all reservations arriving beginning October 1, 2020.

Please visit our Coronavirus page for more information. 

What steps are you taking to clean and disinfect your rentals?

Our Housekeeping Team members clean and disinfect all hard surfaces of our vacation homes, including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches. The quality of disinfectants the TVR Housekeeping Team uses is per the EPA, effective against bacteria and viruses. Linens and towels are laundered offsite at our linen facility; soiled linens are treated as if they are contaminated. Click here to read more about the steps we are taking to ensure your health and safety during your stay on Tybee Island. 

Are towels/linens provided?

All beds will be made up for you and sheets will be provided if there is a sleeper sofa or inflatable bed at the property. Bath towels are provided, but we ask that you bring your own beach towels. You will have one towel per person per the occupancy of the property plus two additional towels (ex: if the property sleeps 12, you will have 14 towels). We do not replenish towels during your stay.

Parking on Tybee / Where to Park an Extra Car?

All of Tybee Island’s public parking is pay-to-park 7 days a week, 8am-8pm. If you have more vehicles than your property allows, they will need to be parked in a paid parking space. There is a large parking lot on the north end of the island (near the lighthouse) as well as one on the south end (near the pier), otherwise all street parking is metered as well. 

Click here to download the Tybee Parking App. 

What if I want to rent a golf cart?

A golf cart must utilize one of the allotted parking spaces at your property, so please plan accordingly based on the number of parking spaces you have and the number of cars you plan to bring. Some condo complexes do not allow golf carts at all, so please check before you reserve one. We also cannot guarantee the ability to charge a golf cart at any of our homes. For any other questions, please visit: https://tybeegolfcarts.com/

What amenities are provided in a property?

All of our properties are fully equipped with dishes and utensils as well as basic cooking needs. Additionally, each property will have an iron, ironing board, and at least one hair dryer. We also provide filters for the coffee maker, paper towels, dishwashing liquid, and laundry detergent. If you need anything more than what we provide, it is your responsibility to replenish it.

How do I check-in?

For Tybee Properties: You will come to our office and we will give you a check-in packet with all the information you need for your stay.

For Savannah Properties: You will go straight to your property. Everything you need to know will be in your Guest Portal.

Where on Tybee should I stay?

It depends on what kind of vacation you are looking for. The south end of the island has more shops and restaurants within walking distance, but the north end of the island is the quieter, more residential end. It’s really up to your personal preference.

I'll be arriving late, can someone else in my party check-in?

Anyone you have listed as a guest on your Rental Agreement who is over the age of 25 can check-in for you.

Can I check-in after your office closes?

Yes! We have an After Hours dropbox where we will leave your check-in packet if you will be arriving after we close.

When will I receive my check-in instructions?

Five days prior to arrival, you will receive an email with a link to your Guest Portal. This will have all of your arrival instructions like directions to our office, check-in time, etc.

Do you supply beach chairs, umbrellas, etc? Baby cribs or pack-n-plays?

We do not provide any of these items, but there are places to rent them on the island. Tim’s Bike & Beach Gear will deliver to your property prior to your stay and pick everything up after you leave. For more information, please visit: https://timsbeachgear.com/

What if I leave a personal item behind?

You can report a lost item on our website and we will do our best to locate your belongings - Click here to report a Lost Item. You can also call our office as soon as you notice the item is lost. We will have housekeeping go look for it at the property as soon as they are able. If there is a current guest-in-house, they will have to wait until the next check-out. If the item is found, we will contact you to discuss shipping it back to you.

Are there grocery stores on the island? 

There is one grocery store on Tybee, the Tybee Market IGA. You can even order online (http://tybeemarketiga.com/) and they will deliver.