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Our commitment to our guests, owners, and employees

 

This is a fast-changing situation and we here at Tybee Vacation Rentals are working hard to continually stay current and reevaluate our guest policies as needed. Below you will find updates to our booking and cancellations policies made with an understanding of how recent announcements were likely to affect our guests with planned stays in the near-term. We want our guests to have the flexibility to make whatever decision makes them feel safe. For our guests choosing to cancel we want you to know we are sorry you won't have the opportunity to enjoy your vacation as planned and hope, when you feel able, you can come back and visit - our company and our community would be grateful for your future stay.

 

Updated 4.1.2020 5:00 PM EST

AREA INFORMATION

Recent Announcements:

 

  • Georgia Governor Kemp announces upcoming Shelter in Place order for State of Georgia. At a press conference on April 1st Gov. Kemp announced that effective Friday, April 3rd a Shelter In Place will be ordered for the State through April 13th. Full details of the order are still being finalized and are expected to be announced on Thursday.
     
  • Savannah declared Enhanced Emergency Declaration (Shelter In Place): Effective until April 30th (may be amended), non-essential businesses will be closed. Essential businesses (not inclusive) which will remain open include grocery stores, convenience stores, liquor stores, certified farmers' markets and produce stands, and food banks. Restaurants may continue with takeout and food delivery orders. The order prohibits any travel outside the home unless for an essential activity, including travel by foot, bicycle, automobile, or public transit. Essential activities include performing tasks essential to health and safety, to obtain necessary services and supplies, to perform work for an essential business, to care for a family member or pet in another household, or to engage in outdoor activities such as walking, hiking, or running.
     
  • Tybee Island Closes Non-Essential Businesses: Effective Saturday, March 28th at 12:01am to 12:01am on April 9th. The City of Tybee Island has ordered the closure of all non-essential businesses. Non-essential businesses are defined as gift shops, clothing stores or shops, art shops, vaping stores, golf cart or motorized vehicle rental businesses, businesses that provide bicycles or rentals of similar transportation devices, such as but not limited to scooters, skate boards, surf boards, etc.

  • Tybee Island Beach Closure: Effective Friday, March 20th at 10 am, the City of Tybee Island has moved to close the beach and public consumption of alcohol is banned on the island. Effective March 25th, all restaurants must move to takeout/delivery service only. 

  • Affected events and businesses: Click here for our updated list of known closures and cancellations. 

 

BOOKING AND CANCELLATION POLICIES - YOUR TRAVEL FLEXIBILITY

Policy updates effective March 31, 2020

We are not accepting any new short term rental reservations on Tybee Island for arrivals Monday, March 30 through Thursday, April 30, 2020.  See the cancellation policies below for additional information.

We request if your scheduled arrival date is not in March or April that you please wait to contact us by phone until next week in order to allow our team members to first help those with closer dates.  Guests may also email their questions or cancellations requests to info@tybeevacationrentals.com.  

  • Existing Reservations
    Arrivals March 25 - April 30, 2020:   Reservations currently scheduled can be canceled up to 48 hours prior to arrival.  Guests choosing to cancel can select a full refund, less trip insurance premiums paid, or credit of monies paid to apply to a future stay (see terms below). Reservations booked on or after March 19 only have the credit option. 

    Arrivals May 1 - May 15, 2020:   Reservations currently scheduled can be canceled up to 48 hours prior to arrival.  Guests choosing to go ahead and cancel their stay during this time can receive a credit of monies paid to apply to a future stay, no refunds. (see terms below). 

    All new reservations booked on or after March 19 only have the credit option. Guests who have pending cancellations for past dates arriving before March 20 should contact our reservations team directly to discuss your options to reschedule or receive a credit for a future stay. 

  • New Reservations (as of March 30, 2020)

    Arrivals May 1 - May 31, 2020:  New short term reservations will have the ability to cancel prior to 48 hours before arrival.  Guests choosing to cancel their stay during this time can receive a credit of monies paid to apply to a future stay (see terms below).  

    Arrivals June 1 - September 30, 2020:  New short term reservations will have the ability to cancel prior to 15 days before arrival.  Guests choosing to cancel their stay during this time can receive a credit of monies paid to apply to a future stay (see terms below).   

    Arrivals beginning October 1, 2020:  Our standard cancellation policy remains in effect for all reservations arriving beginning October 1, 2020.


Special Terms For Cancellations with Credits: Credit may be applied to a reservation with an arrival date up to one (1) year after the original reservation. All credits should be applied to a reschedule reservation no later than December 31, 2020, after this time the credit amount is forfeited. All rescheduled reservations are considered non-refundable, no matter the cause, even if the dates are rerented. After dates are rescheduled no further dates changes may be made. Rescheduled booking should be in the same property as originally reserved in order for credit to be applied. We recommend all guests purchase travel insurance. 

 

WHAT YOU CAN DO TO STAY HEALTHY DURING YOUR VISIT

While Tybee Vacation Rentals has high standards of cleaning, some guests as an extra precaution may want to perform additional cleaning upon arrival. The CDC recommends all households consider cleaning and disinfecting "high-touch" surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks). As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth.  

WE ARE HERE TO ASSIST YOU

We are currently monitoring the situation with the Coronavirus (COVID-19).  We understand the uncertainty of it all.  Our Guest Services Agents are here to help you and answer any questions you may have regarding your reservation.  Please feel free to call 866.935.4021  or email at info@tybeevacationrentals.com for assistance.  Please check our events page to find out what has postponed and canceled.

TRAVEL INSURANCE INFORMATION

Please review the terms of your policy carefully if you purchased travel insurance. If you need to make a claim or have questions about how your existing policy will cover you, please reach out to Generali Travel Insurance at 866-999-4018. Make sure you know your policy number before the call.

HOUSE CLEANING AND WHAT WE ARE DOING TO KEEP YOU SAFE

Our Housekeeping Team members clean and disinfect all hard surfaces of our vacation homes, including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches. The quality of disinfectants the TVR Housekeeping Team uses is per the EPA, effective against bacteria and viruses. Linens and towels are laundered offsite at our linen facility; soiled linens are treated as if they are contaminated.

Our housekeeping staff is trained to use the best hygiene practices at all times.  With the combinations of these best practices, our employees, clients, and guests should be safe from the spread of coronavirus.

PROFESSIONAL LINEN FACILITY

We are confident that our laundry process yields hygienically clean linens. The soil sort area of the Tybee Vacation Rentals linen facility treats all soiled linens as if they are contaminated. 

STAY CALM AND BE PREPARED

Get your information from reliable and accurate sources such as:

Centers for Disease Control and Prevention:  https://www.cdc.gov/

Federal Emergency Management Agency: https://www.fema.gov/

State of Georgia: https://dph.georgia.gov/

Chatham County:  https://www.gachd.org/local-covid-19-information/

City of Tybee Island Facebook page: https://www.facebook.com/cityoftybeeisland

City of Savannah Government Facebook page: https://www.facebook.com/cityofsavannah